Toll Free: 1-888-234-1906
Have a Question? 1-888-234-1906
$15 EuroPharma Ships Free!   US Shipping: $3.50 Up to $10 / $5.95 Up to $99.99 / $100 or more is Free* (*Excl. 55# xylitol out of US 48)
Have a Question? 1-888-234-1906 or email
Sensible Choices for Health and Home

Customer Service

OUR PROMISE
TERMS OF USE
CONTACT
SHIPPING
SECURITY
PRIVACY POLICY
HOW TO ORDER
RETURNS
PROFESSIONAL/WHOLESALE


OUR PROMISE
Our promise is to deliver a unique blend of high-quality products with exceptional personal service, great value, responsiveness, and reliability you can trust. We search for high-quality products so you can make sensible choices for your health and home.

Since 2000, Homestead Market® has been a trusted source to people around the globe. We welcome every customer at Homestead Market®, where we believe in earning long-term relationships by embedding strong, Midwestern values of honesty, simplicity and mutual respect in everything we do.


TERMS OF USE
Please review our Terms of Use Agreement for the terms and conditions governing your access to and use of the Homestead Market® site. Read the Terms of Use Agreement carefully. By using this site, you agree to comply with the Terms of Use. Please refer to the specific product page for additional information relating to each product.


CONTACT US
  • Phone: Toll Free: 1-888-234-1906 (US only).  International calls: 608-527-4242.
  • Office Hours: Monday - Friday between 9 am and 5 pm Central Time.
  • If we are unavailable, please leave a message with your name and telephone number and the times you may be reached, and we will return your call as soon as possible.
  • E-mail: contact@homesteadmarket.com
  • Fax: 608-527-4136
  • Mailing address:
    Homestead Market
    A Div. of Hefty Creek Intl., LLC
    W6303 Hefty Road
    Monticello, WI 53570
  • Submit your message through our Contact Form.


SHIPPING

We ship your order fast using "Best Way" shipping to keep your shipping rates low.

US Standard Shipping: $3.50 Up to $10 | $5.95 Up to $99.99 | $100 or more is FREE
The exception on free shipping is for 55# bags of  Xylitol. Shipping of this product is free to the lower 48 states, but actual shipping costs apply on shipments to Alaska, Hawaii, and Military APO/FPO addresses and US Possessions. 


Professional/Wholesale orders are not included
in the US Standard Shipping rate structure.
Please click here for Professional/Wholesale details.


Domestic Shipping
"Best Way" shipping means that we take into consideration which carrier will deliver your package in the fastest, most economical way.

Best Way carriers include:
  • USPS First-Class Mail®: Estimated 2-3 business day delivery
  • USPS Priority Mail®: Estimated 1-3 business day delivery
  • UPS Ground®: 1-5 business days based on distance to destination

Expedited Shipping
When you need your order fast, expedited shipping is available.
Rates will be posted on the Shipping Calculator on the View Cart page as well the first Checkout page of our shopping cart. Orders must be received by 11am CT for same-day shipping.
  • UPS Next Day Air -- Includes tracking and insurance.
  • UPS 2nd Day Air -- Includes tracking and insurance.
  • UPS 3 Day Select -- Includes tracking and insurance.
  • USPS Priority Express Mail [USA] -- Includes tracking and insurance; overnight to some areas but not all.

International Shipping
International shipping service is provided by the US Postal Service. Tracking and insurance will be included if available.
Options include:
  • USPS First-Class Mail International®: Delivery time based on destination. Used for light weight packages. Slower, but most economical international shipping method
  • USPS Priority Mail International®: Estimated 6-10 business day delivery
  • USPS Priority Mail Express International®: Estimated 3-5 business day delivery

Important International Shipping Information
  • Please be advised that the purchaser will be responsible for any necessary import licenses, customs, duties, taxes, brokerage fees, or any other additional charges or forms required for delivery in your country.
  • These charges are beyond our control and cannot be determined by us in advance. For further information, contact the local customs office in your country.
  • Some items may not be eligible for international shipping. Orders that are canceled BEFORE shipping will be fully refunded. Shipped items that are not allowed into a country will not be refunded.
  • For additional USPS shipping information, please visit:
    http://postcalc.usps.gov/ for Domestic and International rates and Guidelines for shipping by country
  • Delivery times may exceed estimates due to packages being held up in customs.
  • For questions about international shipping, please email us at: contact@homesteadmarket.com.

General Shipping Guidelines
  • Please be sure to give full proper shipping addresses including Apartment, Unit and Suite numbers, and country.
  • Returned and rerouted packages may incur additional shipping fees.
  • We cannot guarantee delivery to incorrect addresses or to PO Boxes.
  • A complete order may be shipped in 1 or more boxes.
  • Items shipped from other locations may arrive separately before or after the rest of your delivery.
  • Orders received before 11:00 am Central Time Monday - Friday will be shipped the same day. (Extenuating circumstances may prevent same day shipping in rare instances.)

SECURITY
All online orders are encrypted for your safety and peace of mind through PayPal Website Security Checkout. Site security is provided by GeoTrust.


PRIVACY POLICY
Your Privacy is Important to Us
Personal information is only used to process your order or contact you in case there is a question about your purchase.


HOW TO ORDER -- US & INTERNATIONAL SHIPMENTS
There are 4 ways of ordering from Homestead Market®. Choose the way that is easiest for you.
  1. Online payment options: Visa, MasterCard, Discover Network, American Express, PayPal
  2. Phone: US Toll Free 1-888-234-1906 | Outside US 608-527-4242
  3. Fax or Mail: Call Homestead Market for further assistance: US Toll Free 1-888-234-1906 | Outside US 608-527-4242

RETURN POLICY
We are proud of our products, and we want you to be satisfied with your purchase. If, for any reason, the product is not up to your expectations, contact us by e-mail, or phone (1-888-234-1906 or 608-527-4242), and we will help you find the most appropriate way to resolve the situation for you.


PROFESSIONAL/WHOLESALE ACCOUNTS

Professional/Wholesale Account Qualifications
  • Healthcare Offices: Dentists, medical doctors, chiropractors, naturopathic doctors, acupuncturists, etc.
  • Storefronts: Health food stores, food co-ops
  • Manufacturers/Wholesalers: Bulk xylitol for manufacturing
  • Please Note: Due to strict vendor guidelines, our Professional Program is not suitable for online sales (i.e., eBay, Amazon, etc.) of any kind.
To Apply for Professional/Wholesale Pricing
  • Click on the PROFESSIONALS tab at the top of this page.
  • Click the APPLY NOW button.
  • Complete the Professional application. Include your state tax exemption certificate number, tax ID number, or professional ID.
  • Retail outlets reselling these products to consumers must provide a state seller's permit number.
    • Wisconsin Retail Outlets must submit a copy of your WI Dept. of Revenue Seller's Permit, and complete Form S-211 "Wisconsin Sales and Use Tax Exemption Certificate." Please send completed forms to Homestead Market by fax at 608-527-4136 or email to email@homesteadmarket.com. (See https://www.revenue.wi.gov/forms/sales/s-211f.pdf for a blank certificate form).
Professional/Wholesale Purchasing
    Professional/Wholesale Applications will be reviewed and if the necessary information for qualification has been provided, you will be notified by email that your account has been approved. Then you may log in to the Professionals area (click the Professionals button at the top of our website) and begin your order.
    • Professional customers may purchase both Regular- and Professional-priced items, but must log in to view Professional prices.
    • Professional orders that include Regular-priced items and Professional items will be charged the customer's choice of Professional shipping rates below.
    • Prices are subject to change without notice.
    Professional/Wholesale Shipping
    The following shipping options are available. Although we do not require that you order a minimum amount of product to get the discounted Professional price, you will generally save more on shipping if you purchase in higher quantities.

    Shipping choices include:
    • Flat Pro Rates: These "best way" shipping options may ship via USPS or UPS. Bulk xylitol in 55# bags are excluded from Flat Pro Rates.
      • Up to $125.00 is $8.95
      • Over $125.00 is 12.95
    • Shipping rates based on weight and destination:
      • US Postal Service: Priority Mail, Express Mail
      • UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air
    • Customer's own UPS account number. Please call 1-888-234-1906 to place a phone order for this option.

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