Our Guarantee to You
We are proud of our products, and we want you to be satisfied
and delighted with your purchase. If for any reason the product
is not up to your expectations, contact us for instructions by e-mail,
fax, mail or phone and we will replace it, credit your account,
or refund your money. It's your choice. It's that simple. (With
regret, we are unable to extend our guarantee to P.O. boxes or if
we receive incorrect addresses.)
Shipping & Handling
US Shipping Details
International Shipping Details
US
Shipping Details
- Regular USA - All 50
States shipping is $5.95 on orders up to $99.99, after
that it's FREE
- Orders under 2 pounds will generally be
shipped by Priority Mail and include Delivery Confirmation
(not tracking) and no insurance.
- Orders over 2 pounds will generally be shipped by UPS
Ground and include a tracking number and insurance up
to $100.
- Military APO/FPO via
Priority Mail shipping is $5.95 on orders up to $99.99,
after that it's FREE
- Military orders will be shipped by Priority
Mail.
- Military orders sometimes include delivery
confirmation.
- Military orders will include required customs
forms.
- Expedited Delivery
available at customer's expense:
- UPS Next Day Air
-- Includes tracking and insurance up to $100;
additional insurance available.
- UPS 2nd Day Air
-- Includes tracking and insurance up to $100;
additional insurance available.
- UPS 3 Day Select
-- Includes tracking and insurance up to $100;
additional insurance available.
- US Post Office Express
Mail [USA] -- Includes tracking and insurance up
to $100; additional insurance
available; overnight to most areas but not all.
- General Shipping Guidelines
- Please be sure to give full proper shipping
addresses.
- We cannot guarantee delivery to incorrect
addresses or to P.O. boxes.
- A complete order may be shipped in 1 or
more boxes.
- Items shipped from other locations may
arrive separately before or after the rest of your delivery.
- Orders received before 11:00 am Central Time Monday
- Friday will be shipped the same day. (Extenuating circumstances
may prevent same day shipping in rare instances.)
International
Shipping Details
- US Post Office Express Mail International
- Best choice
for International Deliveries.
- Estimated delivery time 3-5 business days
to major destinations.
- Tracking available.
- Insurance included for first $100;
additional insurance available.
- US Post Office Priority Mail International
- Cost effective choice for International
Deliveries but not as reliable as Express Mail International.
- Estimated delivery time 6-10 business days
in most cases but not guaranteed.
- Tracking to major destinations but not
all destinations.
- Insurance available for some destinations
but not available to all countries.
Uninsurable packages will not be refundable if lost or stolen.
- Additional International Information
- Please be advised that the purchaser will
be responsible for any necessary import licenses, customs,
duties, taxes, brokerage fees, or any other additional charges
or forms required for delivery in your country.
- Delivery times may exceed estimates due to
packages being held up in customs.
- For additional USPS shipping information,
please visit: http://postcalc.usps.gov/.
- For questions about international shipping,
please email us at: Homestead
Market.
- General Shipping Guidelines
- Please be sure to give full proper shipping
addresses including country.
- We cannot guarantee delivery to incorrect
addresses or to P.O. boxes.
- A complete order may be shipped in 1 or
more boxes.
- Items shipped from other locations may
arrive separately before or after the rest of your delivery.
- Some items may not be eligible for shipping to certain
countries. In that case, we will refund your money.
- Orders received before 11:00 am Central Time Monday
- Friday will be shipped the same day.
(Extenuating circumstances may prevent same day shipping
in rare instances.)
Secure Ordering
All online orders are encrypted for your safety
and peace of mind through Authorize.Net.
Your Privacy is Important to Us
In order to process your order efficiently,
we will need your e-mail address and phone number should there be
a question about your order. We may also contact you from time to
time by mail or e-mail to let you know of new products or specials
we think you may find interesting. Should you not want to receive
any mailings, please let us know.
Your privacy really is important to us. We will not sell, rent,
trade or give out any of your personal information to other companies.
How to Order -- US & International
Shipments
There are 4 ways of ordering from Homestead
Market. Choose the way that is easiest for you.
- Online--Use your credit card to order
on our secure site now.
- Visa
- MasterCard
- Discover Network
- American Express
- Fax
- Print the on-line order form and fax to 608-527-4136.
- International callers, please check with
your phone provider to find out what the necessary prefix
or access code is for faxed calls to the US.
- Phone
- Within the US, call 1-888-234-1906 toll free
to place an order.
- Outside US, call 608-527-4242 (Please check
with your phone provider to find out what the necessary
prefix or access code is for calls to the US).
- Mail--Print the on-line order form, enclose
check and mail to:
- Homestead Market
- Hefty Creek International, LLC
- W6303 Hefty Road
- Monticello, WI 53570
How to Contact Us
Contact us in any of the 4 following ways:
- E-mail us at anytime at email@homesteadmarket.com
- Fax us anytime at 608-527-4136.
- Phone us toll free at 1-888-234-1906 from within
the US. For international orders call 608-527-4242. The best
time to reach us in person is Monday - Friday between 9 am and
4 pm Central Time. If we are not available, please leave a message
with your name and telephone number and the times you may be
reached, and we will return your call as soon as possible.
- Mail us at the same address listed in the paragraph
above.
A Note About Ordering
a Fondue Pot
Because of mailing and shipping restrictions,
we are unable to send fuel along with the fondue pots and burner
sets. This can be purchased at most good hardware stores and many
grocery and department stores as well. Ask for "liquid alcohol fuel
or gel fuel for cheese fondue and chafing dish burners." Do not
wait until the last minute to get this on hand as some stores do
not stock it.
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